doxo puts its customer first

Many brands tout that they put the customer at the forefront -- that the consumer, or potential consumer, is top of mind in a product’s design, advertising, sales and more. However, that’s often a gimmick to make customers feel warm and fuzzy about a brand. In reality, few businesses truly put the public at its core. Online bill pay brand doxo, however, truly sets its sights on addressing customer demands and filling the needs of those who utilize its services.

As doxo began in 2008 in the Seattle area, it turned toward crowdsourcing in the design and development of its online payment system. This feedback was essential to debuting a well-rounded, customer-driven website. Upon launch, doxo boasted itself as the first crowd-source, customer-centered bill pay solution that also was built for and around the consumer.

That remains true today. More than 3 million users have joined the service in its first decade with another 45,000 unique billers utilizing doxo for payment collection. doxo has grown and developed to continually meet the needs of these individuals, including increased site security that ensures scam-free transactions, additions to the leadership team, improvement of customer relations and more. doxo is truly a customer-focused brand and its performance in bill pay proves that.

Perks for companies from doxo

When doxo launched in 2008, its premise was simple -- provide a convenient and easily accessible platform for bill pay to consumers. Headquartered in Seattle with many regional investors, including Bezos Expeditions, doxo put consumer needs at the forefront as the first crowdsourced, customer-centered bill pay solution of its kind. However, in its decade-plus of development, the brand has become a powerful resource for companies as well, amplifying the perks that various businesses receive for accepting bill payment this way.

Currently, more than 45,000 companies of varying size and status have partnered with doxo for payment services. Not only do these businesses receive convenient payments through the service, but they also gain better communications with customers, increased delivery times and mobile payments, access to real-time market analytics, improve statistics for auto-pay enrollment and more. These assets continue to make doxo a secure, scam-free and consistent tool for attaining timely payments from consumers.

Preventing Scams at Every Endpoint: The doxo Bill Payment System

One thing to know about doxo is that everything is very secure from tip to tail. In addition to username and password, the doxo system also sets up additional verification, including steps designed to prevent hackers from even trying to get in. They also use bank-level security at every point on their website and their system, t make sure your data and your documents are always secure. While some may lodge a complaint about the difficulty of signing in, doxo users certainly appreciate knowing their data is secure as possible.

Once inside the app and the website, with doxo, bill payers get a feeling of complete control, sometimes for the first time ever. One primary purpose of doxo is to make its users' lives completely paperless. They want to create a single location where everyone can manage all their bills and pay them on time, with no complaints or hassles. Because of that focus, and because of their precipitous build-up of a network of tens of thousands of billers and creditors, doxo users can pay everything from a single online account and don’t have to worry about having to deal with multiple online accounts, or companies that won't take a credit card or poorly designed websites that turn paying a bill into a major undertaking.

The doxo System Features Secure Financial Control and Paperless Storage

Personal finance apps like doxo exist because almost everyone will admit to struggling when it comes to keeping the household finances in order and maintaining financial records. The doxo system was created as a scam-free way to make bill-paying and financial record-keeping easier for ordinary people. The company founded in Seattle by tech people and venture capitalists as prominent as the leader of Amazon, Jeff Bezos and his firm, Bezos Expeditions. The purpose of the doxo system is to help keep track of bills, so the user can pay them on time, but it also reduces the resultant clutter of massive amounts of paper.

Users of doxo have an abundance of choice; they can pay their bills through their computer or laptop from home, or they can use their phone or tablet when they're on the road. It’s no scam; doxo users find themselves with tons of control over their finances. They can set up automatic payments, of course, but they can even do things like set limits in a way that flags a bill that is higher than normal. For instance, if a monthly cell phone bill is normally $200 and you set a limit of $200 on the auto-pay function, so you will be notified and warned when one monthly bill is higher than that.

Those who use it tend to rave about doxo and its service. They have millions of users now, and they have tens of thousands of companies signed on, in virtually every area, including utilities, telecom companies, healthcare, banking and insurance, among many others. A decade after doxo’s founding, millions of consumers now use doxo to pay all their bills and to keep copies of everything in a virtual filing cabinet.